Privacy Policy

Scope of This Policy

This Privacy Policy applies to Bhavya Resort’s website and to personal information handled in connection with Bhavya Resort Jaisalmer and Bhavya Leopard Jawai. It may also apply when you communicate with us through telephone, email, WhatsApp, live chat or another direct channel.

We aim to handle personal information in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023 and applicable rules and requirements as they come into force.

Information We May Collect

The information we receive depends on how you interact with Bhavya. We seek to collect only information that is reasonably relevant to the purpose for which it is requested.

• Contact information, such as your name, telephone number, email address and the information you choose to provide when contacting us.
• Reservation information, such as the property selected, arrival and departure dates, number of guests, accommodation requirements and preferences relevant to your stay.
• Communication information, including messages exchanged through email, telephone, WhatsApp or Tawk.to live chat.
• Payment and transaction information associated with reservations and payments made through Airpay or another payment arrangement offered by Bhavya.
• Guest identification information required or reasonably necessary for guest registration, including information contained in valid government-issued identification and address proof presented at the property.
• Technical and usage information, which may include IP address, browser type, device information, pages viewed, referring pages, interaction data and cookie or advertising identifiers.

Live Chat & Direct Communications

Bhavya uses Tawk.to to provide live-chat assistance on the website. If you choose to use live chat, you may be asked to provide your name, telephone number and the content of your enquiry so that our team can respond.

You may also contact Bhavya using telephone, WhatsApp or email. Information you voluntarily provide through those services will be used to respond to your enquiry, assist with a reservation or provide guest support.

How We Use Personal Information

Personal information may be processed for the purposes communicated to you, for providing our hospitality services and for other purposes permitted under applicable law.

• Responding to enquiries and communicating with prospective or existing guests.
• Checking availability, arranging and managing reservations and processing payments.
• Preparing for your arrival and providing accommodation, experiences and guest services.
• Completing guest registration and meeting applicable identification, accounting, taxation, safety or legal requirements.
• Operating, securing, maintaining and improving our website and digital services.
• Measuring website usage, enquiries and advertising performance.
• Protecting Bhavya, our guests, our properties and our systems from misuse, fraud or security incidents.
• Establishing, exercising or responding to legal claims and complying with lawful requests from competent authorities.

Cookies, Analytics & Advertising

Our website may use cookies and similar technologies to operate website features, understand how visitors use the site, measure enquiries and advertising performance, and support relevant advertising.

These providers may use cookies, identifiers and other technologies in accordance with their own privacy practices. You can also use your browser controls to restrict or delete cookies, although doing so may affect some website functionality.

Reservations & Payments

Reservations may be arranged directly with Bhavya through our team or through an online reservation or payment process made available by us.

Bhavya uses Airpay for payment processing. When you use a payment service, payment-related information may be provided directly to Airpay and processed subject to the provider’s own terms, security practices and privacy policy.

Bhavya may retain reservation, invoice, transaction-reference and other records reasonably required to administer the booking, maintain accounts, respond to disputes and meet legal or taxation requirements.

When Information May Be Shared

Personal information may be made available only where reasonably necessary for the relevant service, business operation or legal requirement.

• Bhavya team members and authorised personnel who require the information to manage your enquiry, reservation or stay.
• Technology, communications, analytics, advertising and service providers used in operating Bhavya’s website and business.
• Payment processors, including Airpay, where necessary to process or administer payments.
• Government, regulatory, law-enforcement or judicial authorities where disclosure is required or permitted by applicable law.
• Professional advisers or other parties where reasonably necessary to protect legal rights, resolve disputes or manage legitimate business requirements.

Some digital service providers may process information using infrastructure located outside India. Where this occurs, the processing is subject to applicable law and the relevant provider’s safeguards and privacy practices.

Information Relating to Children

Children of all ages may stay at Bhavya properties. A reservation involving a child should be made or managed by a parent, lawful guardian or responsible adult.

Where information relating to a child is required for a reservation or stay, we ask that only information reasonably necessary for that purpose is provided. Where applicable law requires consent from a parent or lawful guardian for processing a child’s personal information, Bhavya will seek to comply with that requirement.

Security & Retention

Bhavya takes reasonable organisational and technical measures appropriate to the nature of the information we handle and the services we provide. However, no website, communication system or method of electronic storage can be guaranteed to be completely secure.

We aim to retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to provide services, maintain appropriate business and accounting records, comply with applicable legal obligations, resolve disputes and protect our legitimate interests.

When information is no longer reasonably required, it may be deleted, anonymised or otherwise dealt with in accordance with applicable law and our operational requirements.

Your Choices & Privacy Rights

Depending on the applicable law and the provisions in force at the relevant time, you may have rights concerning personal information held about you.

• Request information about personal data being processed about you.
• Request correction, completion or updating of inaccurate or incomplete personal data.
• Request erasure where the applicable legal requirements for erasure are satisfied.
• Withdraw consent where consent is the basis for processing, subject to processing that is otherwise required or permitted by law.
• Raise a grievance concerning the way your personal information has been handled.
• Exercise other rights made available under applicable Indian data-protection law as relevant provisions come into force.

We may need to verify your identity before responding to a privacy request so that personal information is not disclosed or altered for an unauthorised person.

Changes to This Privacy Policy

Bhavya may update this Privacy Policy when our services, technology, business practices or applicable legal requirements change. The current version will be published on this page and the latest revision date will be shown at the top of the policy.

Privacy Questions & Grievances

If you have a question about this Privacy Policy, wish to exercise an applicable privacy right or have a concern about the way Bhavya has handled your personal information, please contact us.